FAQ

SHIPPING & DELIVERY

 

Delivery will be normally be via Royal Mail Second Class post. Upgrades to 1st class or Tracked 24 can be selected at the check out.

​

Your purchase will usually be sent in an organza gift bag and shipped in a cardboard mailing box, with other protective packaging as required.

 

Please report all non receipt of goods within 30 days.

​

REFUNDS & EXCHANGES

 

I hope you will be happy with your purchase. Please be advised that each item is handmade, unique and sold as seen (unless a custom order).

In line with the UK Consumer Contracts Regulations 2013 you have the right to cancel an order within 14 days. This must be advised in writing via email within this timeframe and items should be returned in original or similar packaging. If you require a cancellation form, please contact me.
Items will be checked on receipt and refunded within 14 days. Standard outward shipping will be included in the refund. Return shipping will not be included, unless the item is faulty.

Please note custom orders are not usually entitled to a refund unless faulty.

Please note that for hygiene reasons, earrings are not usually entitled for a refund unless faulty.

As per the Consumer Rights Act 2015 - if there is a problem with your order, e.g. if an item arrives broken or damaged, or is faulty in any way, please contact me within 30 days (or ideally as soon as possible), to discuss return or replacement. Additionally, if an item is proven to be faulty you may still be entitled to a refund up to 6 months after purchase.

 

 

 

ADDITIONAL POLICIES & FAQs

 

All sizes and measurements given are approximate, but if you have any queries, please contact me prior to purchase.

Some items are made using non tarnish silver plated wire which is coated to prevent tarnishing, however over time this can occur. To prolong the life of your jewellery it is recommended that where possible you keep your jewellery away from damp, direct sunlight, aerosols, creams and lotions.

 

 

 

100% SECURE ORDERING 

 

We accept payment through PAYPAL and by credit card. This site is protected by SSL Secure Shopping.